We have a 100% Fit Guarantee.
If you are having trouble fitting My Travel Tray, make sure that you have removed the detachable larger cup that is suctioned to the bottom of the tray. Pull hard, or use soap and warm water to separate. This will allow it to fit in smaller cup holders, and the attachment piece can be used for larger cup holders. Each tray also comes with a grippy rubber band that can be added to the cup holder to enable a tighter fit.
If you are still having trouble, please email us at firstname.lastname@example.org so we can try to help or process a refund for you.